Refund & Returns Policy

Last Updated: 08 October 2024

Thank you for purchasing our digital products and services at AnaroCreativeMarketing.com, operated by Anaro PTY LTD. We strive to ensure you have a seamless experience with our creative marketing solutions. However, we understand that issues may arise, and we’re here to help.

Please read this policy carefully to understand our terms regarding refunds and returns for digital products.

1. Refund Eligibility

Due to the nature of digital products, we do not offer refunds once the product or service has been delivered or downloaded. However, we are committed to customer satisfaction, and refunds may be granted in certain circumstances, such as:

  • Non-delivery of the digital product or service.
  • Technical issues or file corruption that cannot be resolved.
  • Substantial misrepresentation of the product or service.

If you believe your case qualifies for a refund, please contact us with the details (see “How to Request a Refund” below).

2. Non-Refundable Products

The following products are non-refundable:

  • Services already rendered (e.g., consultations, reports, audits).
  • Digital products that have been downloaded or accessed.

3. Timeframes for Refund Requests

You must submit any refund requests within 7 days from the date of purchase. After this period, refunds will not be processed.

4. How to Request a Refund

If you are eligible for a refund based on the criteria above, you may initiate the process by following these steps:

  1. Email us at: [email protected] with your full name, purchase details, and reason for requesting a refund.
  2. We will assess your request within 3 business days and notify you of the status.
  3. If your refund is approved, the amount will be credited back to your original method of payment within 5-10 business days, depending on your payment provider.

5. Exchange for Services

If a refund is not possible, we may offer a credit or exchange for another product or service of equal value, depending on the situation.

6. Fees and Costs

There are no additional fees or costs for processing refund requests. However, if a refund involves external transaction fees (e.g., bank or credit card processing fees), these costs may be deducted from the refund amount.

7. Customer Support

For any questions or concerns about this policy, or for assistance with initiating a return or refund, please contact us:

  • Email: [email protected]
  • Address: 19943 Asazani Izinyoka, Joe Slovo, Mossel Bay, 6506, South Africa

We appreciate your understanding and value your business at AnaroCreativeMarketing.com. Our goal is to ensure you receive top-quality digital marketing solutions tailored to the tourism and hospitality industry.